Return window
Tell us within 7 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused and unplanted, dry, in the original packaging with the invoice. A pot that has held damp soil carries a permanent tide mark on terracotta and cannot be sold again, so please check the diameter against the plant before you fill it.
What we cannot take back
Planted or used pots, anything drilled for extra drainage, painted or customised pieces, clearance stock, gift cards, and items returned without the packing that stops a rim chipping in transit.
Damaged, wrong or short
Film the parcel as you open it. A chipped rim, a cracked body, a missing saucer, the wrong diameter or a set short of its piece count is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 7 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email customercare@calaroeditions.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.